What is a KPI?
A KPI (Key Performance Indicator) is a quantifiable measure used to evaluate how effectively an individual, team or organisation is achieving stated business objectives.
Last updated: June 2026Definition
A KPI is a measurable value. It quantifies progress toward an intended outcome and answers the question "are we moving in the right direction?". Good KPIs are specific, measurable, time-bound and tied to a business outcome.
Types of KPIs
- Leading KPIs — predict future performance (e.g., qualified leads, NPS).
- Lagging KPIs — measure past performance (e.g., revenue, attrition).
- Quantitative KPIs — pure numbers (sales, time-to-hire, CSAT).
- Qualitative KPIs — directional measures (engagement, culture index).
HR KPI examples
- Time to hire (days from req open to offer accepted).
- Cost per hire.
- Annual attrition rate (voluntary + involuntary).
- Employee Net Promoter Score (eNPS).
- Training hours per employee.
- Internal mobility rate.
KPI vs KRA vs OKR
KRA = the area of responsibility (e.g., "hiring quality"). KPI = the metric within that area (e.g., 90-day retention rate). OKR = an objective with measurable key results, often more ambitious and time-boxed.
KPIs in TexlaCulture
Set KPIs at org, team and individual levels, link them to KRAs and OKRs, and track real-time progress with weighted dashboards directly inside the performance module.
Run KPIs across your org
TexlaCulture performance management tracks KPIs, KRAs and OKRs alongside reviews and feedback.
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